FAQs

Carefully curated most asked questions by traders and prospective trader on Cronos Trades.

How can I open an account?

To become an active trader, you must be signed up on our platform. Before the signing up, we strongly recommend that you familiarize yourself with Terms & Conditions. You will automatically accept all provisions of this document after your finishing the sign up. In addition, we recommend you to read How It Work section.

What does it cost to open an account?

It is totally free to open an account with us.

Why should I choose Cronos Trades?

The main advantages of our platform is it's profitability, convenience for trader and low risks. Due to the experience of our expert and the developed trading strategies, we can guarantee significant increase in your capital within a short time frame.

Can I open multiple accounts?

traders are allowed to have just one account with Cronos Trades. Our technical control service checks every sign up and if several accounts are found that contain the same user data, all these accounts are blocked. The funds in these accounts are also getting blocked. Contact support for resolve if this use case applies to you.

What are the payment methods for deposits?

Due to the speed of processing transactions and limits by many countries, we have chosen Bitcoin as our only mode of transaction. It is easy, fast and reliable. To make a deposit, Login to your account and click “deposit fund”. Choose Bitcoin and input the desired amount ( minimum $1000). Preview your payment and proceed to the payment page and complete payment by sending the exact amount to the wallet address or QR code provided.

How long does it take for deposit to be confirmed?

Deposits are confirmed immediately fund is received. Deposits via some payment methods might take a little while. Please contact support@cronostrades.com, in case you have deposited fund but is not showing in your account.

Can I trade in multiple plans?

Yes you can. And you can also trade multiple times in one plan.

Are returns on trading guaranteed?

We put in extra efforts to guarantee a steady profit return for all our clients depending on the trading plan they trade into.

What are the withdrawal limits?

You can withdraw any remaining balance in your account if its up to $200 that is not currently being used to secure open trade, however, please note, if the requested amount is lower than the processing fee, we won’t be able to proceed with the request.

Are there charges on withdrawals?

No, we don't charge any withdrawal fees.

How long does it take for withdrawals to be processed?

Withdrawal requests are processed instantly. Please note, at the Cronos Trades sole discretion, in some cases we can require additional information on the event of the withdrawal, in which case the request might be processed later. After the withdrawal request is processed, it depends on the withdrawal method how long it takes for the client to receive the funds.

Can I withdraw directly to my bank account?

No you can’t. Since Bitcoin is our sole means of transaction, you would have to withdraw to your bitcoin wallet before sending to your bank.

How often can I withdraw?

You can withdraw your funds anytime and any day. We operate 24/7 hence, we carry out transactions every day.

Is there a reward program?

Cronos Trades has a referral program for all trading plan. traders can earn up to 5% referral bonus on referrals deposits.

Can I receive referral bonus without depositing?

Yes. Our referral program is an alternative way to earn on Cronos Trades.

Is your support service easy to contact?

Yes! We know how frustrating modern customer support can be. We take pride in offering fast, friendly, and most importantly efficient customer service 24 hours a day through our Livechat, email and WhatsApp and telegram support lines. Details are on our contact page.

What are the working hours of support services?

If you use email to contact us, we work around the clock. If you decide to contact us via online chat support will be available 24/7.

My questions are not answered here?

Use support services like email, whatsapp, phone calls and text messages to contact us for any questions you may have. Do not duplicate your question on our support services, please use only one way for reaching us.